Thank you for using Chateo! We are pleased to help support your work as you ignite communication in your World Language classroom using voice/video and text with your students. Chateo Inc. provides a collaborative platform on the Chateoapp.com website, the Chateo mobile app, and any associated services. You accept these terms of use by creating an account on this service or by Otherwise accessing or using the service.
We may make changes to these terms from time to time. If we make changes, we will provide you with notice of such changes, such as providing a notice through our service or updating the date at the top of these terms. Unless we say otherwise in our notice the updated terms will be effective immediately, and your continued use of our service after we provide such notice will confirm your acceptance of the changes. If you do not agree to the updated terms you must stop using our service. Please read these terms carefully including the binding arbitration clause and class action waiver in Section 13, which affects how disputes are resolved. If you do not agree to these Terms, do not use our Service.
Eligibility to use the service
Chateo welcomes you to its platform. You may access the service using your personal email address or an email address provided to you by your organization. Depending on the role you play when using the service, you may be able to create, manage and share “Classes”, “Postings” and “Assignments” for access by different types of users.
There are two roles that you may play as you access the Service, and this may depend in part on whether you access the Service using your personal email address or an email address providedTo you by your organization. Your use of the Service must be consistent with the role assigned to the account you use when accessing the service. For example do not invite any Children to join one of your classes, even if you are a teacher and they are your students.
Teacher
A teacher initiates and manages classes and assignments and manages and sets permissions for member/student videos, voice recordings and text within the classes and assignments. On last prohibited by applicable law teachers using the service with an email address provided by their Affiliated organization, such as an educational institution or organization or other educational business (a “School”), represent and warrant that they have the legal authority to bind their organization to these terms. Notwithstanding, the foregoing, teachers acknowledge that they are always individually bound to these terms. Teachers using the service with an email address provided by their School agree that their use of the Service may be subject to additional terms between Chateo and the relevant organization. Such teachers are referred to as Teachers. Teachers accept Chateo’s Terms and Privacy Policy on behalf of their Student members. They are also responsible for obtaining parental consent for any Students who are minors in their country. Specific responsibilities of Chateo Teachers are described in Section 4 of these Terms. Except as otherwise provided herein, any User who is not a Child or Student, defined below, may use Services as a Teacher.below, may use Services as a Teacher.
Co-Teacher
A “Co-Teacher” helps Teachers manage their classes by adding students creating and managing assignments, and providing student feedback. Co-teachers do not have the ability to accept other co-teachers to the class or delete any user generated content.
Student
A “Student” Is invited to participate in classes and assignments by requesting access to a “Class”. Students are accepting into the “Class” by their teacher. Students can create and manage their own videos, recordings and text with a class or assignment. Students cannot create a Class or an Assignment.
As used in these Terms, “User” is any user of the Service including Teachers, Co-Teachers and Students.
If you are a User who is under 18 years old (or the age of legal majority where you live), you may use the Service only with the permission of a parent or legal guardian of a User under the age of 18 (or the age of legal majority where they live), then you agree to be bound by these Terms with respect to that User’s use of the Service.
Further, individuals underThe age of 13 or under the age where parental consent is required for use of the service under applicable law (Individually, a “Child” and collectively, “Children”) May not under any circumstances or for any reason use the service, except as permitted below:
-Student members of any age, including student members who are children, may only use the service at the invitation and under the supervision of a teacher who has agreed to these terms and obtained parental consent.
-Other members who are children may only use the service after their parent or legal guardian provides consent to use in accordance with applicable law.
No User may use our Service if you have previously been removed or suspended from the service.
Privacy
Your privacy is important to us.
This Privacy Policy governs how Chateo, Inc., collects, uses, and shares personal information about Teachers, Students, and Co-Teachers, as those roles are defined below (collectively, “Users” or “you”). This Privacy Policy applies when you use our website at Chateoapp.com, the Chateo app, and any associated services (collectively, the “Service”).
We may make changes to this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date above, and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
“You” may be a:
Teacher
A “Teacher” initiates and manages Classes and Assignments and sets permissions for Student videos, voice recordings and text within those Classes and Assignments. Teachers using the Service with an email address provided by their affiliated organization, such as an educational institution or organization or other educational business (each, a “School”) are referred to as “Teachers.” Except as otherwise provided herein, any User who is not a Child or Student member, defined below, may use Services as a Teacher.
Co-Teacher
A “Co-Teacher” helps Teachers manage their Class(es) by adding students, creating, and managing Assignment(s), and providing student feedback. Co-Teachers do not have the ability to invite other Co-teachers to the Class or delete any user generated content.
Student
A “Student” is invited to participate in Classes and Assignments by requesting access to join a Class with their instructor/teacher. Students can create and manage their own videos, voice recordings and text within a Class or Assignment.
User
As used in this Privacy Policy, a “User” is any user of the Service, including Teacher, Co-Teacher, and Student.
Information Chateo Collects
Chateo collects personal information about Users as described below.
1.1 Directly Collected Information
a) Information Collected from Teachers and Co Teachers
When a Teacher creates an account on the Service, we may ask for certain information, such as the Teacher’s first name, last name, email address, password, community information, and country. Teachers may provide us with the name and email address of each Guest they invite to use the Service.
School Teachers provide consent for the collection of Student personal information as discussed in Section 8 of this Privacy Policy, below.
b) Information Collected from All Users
We collect information from Users when you post content on the Service, such as Classes, text, videos, voice recording and other material. This information may include first name, last name, email address, geographic location, and audio and image included within a video. Your Teacher may permit you to access certain features on the Service. If you choose to use these features, additional information may be collected.
We also collect information from Users when you provide us with feedback or otherwise communicate with us, such as when you contact us via email or by submitting the contact form on our Service.
1.2 Automatically Collected Information
When you access or use our Service, we automatically collect certain information, including:
- Device and Usage Information: When a User uses the Service, some information may be automatically collected to help us understand how the Service is being used and how to improve the Service. For example, we may collect device type, the device identifier (UDID), date/time stamps, browser type, operating system, Internet Protocol (IP) address, Internet service provider (ISP), referring/exit pages, clickstream data, and domain name.
- Information Collected by Cookies and Similar Technologies: As described in the Cookies and Analytics section below, we (and our service providers) use tracking technologies, such as cookies (small text files placed on your device) and web beacons to collect information about you. For more information about cookies and how to disable them, see the Your Choices section below.
1.3 Information Collected from Other Sources
We may also collect information about you from other sources. For example, if a Student or Teacher uses a third-party login service (such as Google) to access or sign up for the Service, we may collect information about the Student or Teacher from that third-party service, including their first name, last name, email address, country, date of birth and other information.
Use of Personal Information
We use the information we collect to provide our Service to all Users, including for the following purposes:
- To provide, maintain, and improve the Service, including updating, securing, troubleshooting, and providing support;
- To authenticate Teachers and Students who access the Service using a third-party account, such as their Microsoft, Apple or Google account;
- To improve and develop the Service;
- To respond to User comments and questions and provide customer service;
- To communicate with Users, other than Student members, services, and events, new Chateo features and other news and information we think will interest Teachers. To send Users information including confirmations, technical notices, updates, security alerts, and support and administrative messages.
- To monitor and analyze trends, usage, and activities in connection with the Service. Information about Students used for this purpose is de-identified or aggregated so that it cannot reasonably be used to identify any individual Student.
- To detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Chateo and others.
- To debug to identify and repair errors in our Service.
- To facilitate the creation and management of accounts on our Service.
- To comply with our legal and financial obligations.
- To create de-identified, anonymized, or aggregated information.
- For any other purpose described to you at the time information is collected or with your permission.
When you use the Service, Chateo does not use your personal information to market or advertise products or services to you. When you use the Service, Chateo also does not use your personal information to track and target advertisements on third-party websites or services.
Information We Share
Chateo does not sell User personal information. We share personal information in the following circumstances or as otherwise described in this Privacy Policy:
- When you use the Service, your personal information and content may be shared with other Users who you interact with on the Service.
- We share User personal information with vendors, consultants, and other third-party service providers who need access to such information to perform services for us, such as companies that assist us with web hosting and customer service.
- We may share User personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. We may share personal information if we believe that your actions are inconsistent with our agreements, policies, or terms of use, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Chateo, our employees and agents, our Users, the public, or others.
- We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- We may disclose or transfer your personal information in connection with, or during negotiations concerning, any sale, merger, bankruptcy, sale of assets, financing, acquisition, or reorganization, in whole or in part, of our company.
- We may share personal information between and among Chateo and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
Information Users Share
4.1 Sharing to other Users
When you share content to a Class or Assignment, that content is accessible by any User who has permission to access the Class or Assignment, subject to the Teacher’s ability to deactivate, moderate, or hide Classes,Assignments, and the content within them. The Teacher, not Chateo, sets the Class or Assignment access permissions and privacy settings, including access permissions for content within a Class or Assignment.
4.2 Sharing to Recipients Outside the Service
You can share the content you submit to a Class or Assignment with your friends or others who do not use the Service via a link (a “Content URL”). If the recipient of a Content URL sends the Content URL to other people, those other people will also be able to access your content on the Service.
Depending on the permissions set by your Class or Assignment Teacher, you may also be able to invite your friends or others who do not use the Service to access a Class or Assignment via a link (a “Class/Assignment URL”). Teachers, not Chateo, set the access permissions and privacy settings that determine whether a Class/Assignment URL will work for recipients.
Chateo does not, and cannot, control how Users share Content URLs or Class/Assignment URLS outside the Service, how Teachers set Class/Assignment URL access permissions, or how recipients of Content URLs or Class/Assignment URLs will view, use, or reshare such URLs and the content made accessible through them.
Third-Party Sites and Services
The Service may link to third-party sites, services, plug-ins, and applications that are not operated or controlled by Chateo (each a “Third-Party Service”). Teachers, and not Chateo, determine whether such Third-Party Services are accessible to Users on their Classes and Assignments. Third-Party Services are governed by their respective privacy.policies. This Privacy Policy does not apply to such Third-Party Services, and we cannot take responsibility for the content, privacy policies or practices of third-party services.
Analytics
We use cookies and similar technologies to collect information about your use of the Service in order to analyze and track data and determine the popularity of certain content on our Service. Cookies are small data files stored on your hard drive or in device memory that help us provide and improve the Service and your experience, collect data about the Service and how it is used, and to share information about Chateo and its features and functionalities to Teachers. For example, cookies allow you to log in to secure areas of the Service and help the content of the pages load quickly. We use cookies to provide you with a more personal, useful, and interactive experience with our Service. We also use web beacons (also known as “pixel tags” or “clear GIFs”) to help deliver cookies and gather usage and performance data.
In addition to the cookies we set, we allow other third-parties to provide analytics services on our behalf. These third-parties can set cookies when you use the Service to collect information about you. For example:
- Companies we hire to provide services that help us offer our Service, such as site analytics providers, may place cookies when you visit our sites.
- Companies that deliver content, such as videos a Teacher links to or embeds, place cookies on their own. These companies use the data they process in accordance with their privacy policies, which may enable these companies to collect and combine information about your activities across websites, apps, or online services.
Each User has a variety of tools to control cookies, web beacons, and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. User browser settings and other choices may impact the functionality of the Service.
Information Choices and Changes
7.1 Personal Information and User Content
Users may opt out of providing personal information to the Service at any time by ceasing to use the application. Users (and their parents, if applicable) may also request deletion of their personal information, including content, by going to Chateo Help or, in some cases, contacting the relevant Class/Assignment Teacher. We may ask you for certain information about yourself or about your content to validate your request. If we cannot validate your request, we may not be able to remove the content.
If you request deletion of your account or content, please note that we may still retain certain information as required by law or for our legitimate business purposes as outlined in Section 10 of this Policy.
7.2 Communications Preferences
We may send Teachers emails regarding events, news, and other topics, as described in the Use of Personal Information section above. Teachers can opt out of receiving such emails by following the instructions provided in those emails. Note that if a Teacher opts out of such emails, we may still send them operational emails that pertain to the Teacher’s account and notifications regarding our Service.
Children’s Privacy
This section of the Privacy Policy applies to information we collect from Users under the age of 13 or the age where Parental consent is required for use of the Service under applicable law (individually, a “Child,” and collectively, “Children”). With consent from a parent or legal guardian (a “Parent”) obtained by their School Teacher, Children can use the Service as a Student. In certain cases, and only after providing Parental consent in compliance with applicable law, Children can use the Service as Teachers. Please contact Chateo @Chateoapp.gmail.com if you have further questions.
If we learn that we have collected a Child’s personal information without legally required Parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their Child has submitted personal information to us and would like to have it deleted may contact us at [email protected].
8.1 Collection, Use and Disclosure of Children’s Information
Under the United States Children’s Online Privacy Protection Act (“COPPA”), verifiable Parental consent is needed to collect, use, or disclose personal information (e.g., full name and email address) from each User under 13 years old.
a) Information Collected from Children. We obtain verifiable Parental consent before collecting, using, or disclosing information from a Child, including as described in Section 8.2 for Student members. We collect the same types of personal information from Children as we do from other Students, as described in Section 1 above. We will not knowingly require any Child to disclose more information than is reasonably needed to participate in the Service.
b) Use and Sharing of Children’s Information. Once we obtain verifiable Parental consent, we may use and share personal information collected from Children for the same purposes applicable to other Students, except as otherwise described in Sections 2 through 6 above. As with other Users, we do not sell Children’s personal information or use Children’s personal information to market or advertise to Children, nor do we permit third-parties to do so.
c) As described in Section 4.1, content Children post to Groups and Topics may be visible to other Users of the Service. As described in Section 4.2, content Children post to the Service may also be accessible to individuals outside the Service who receive a Content URL and/or Group/Topic URL containing a Child’s content. We encourage Parents to monitor their Children’s use of the Service, including the content and personal information they submit. Chateo is not able to control or monitor all personal information or content Children may submit to the Service, nor what Users or recipients of a Content URL or Group/Topic URL may ultimately do with any information or content they have access to from the Service.
d) Parental Rights. Parents have certain rights with respect to our collection, use, retention, and disclosure of their Child’s information. This includes the right to review, update, or delete personal information about their Child, as well as to prohibit our sharing of personal information about their Child with certain third-parties. Parents can exercise these rights by contacting their Child’s School Teacher or by sending requests directly to us at [email protected] Please note that if a Parent requests deletion of his/her Child’s personal information or content, we may still retain certain information as required by law or for our legitimate business purposes as outlined in Section 10.
8.2 Notice to Schools and Student member
In accordance with COPPA, a teacher, such as a School Teacher, may act as the agent of the Parent of a student and provide consent on behalf of the Parent for Chateo’s collection, use, and disclosure of the student’s personal information. As such, by enrolling a Student member under 13 to use the Service, the School Teacher provides such consent to us and agrees that the Student’s activities while on the Service are subject to our Terms, including but not limited to our Code of Conduct. Please see the Parent Consent Form for guidelines on how teachers and Schools may provide consent on behalf of Parents.
This Privacy Policy does not govern any School’s collection, use, or disclosure of a Student’s personal information through the Service, and we are not responsible for any such collection, use, or disclosure.
Information Security
We use security technologies and procedures to help protect your personal information. While we take efforts to protect your personal information, please remember that no transmission of information on the Internet is 100% secure, and we cannot guarantee or be responsible for absolute security of your information.
Data Retention
We store the information we collect for as long as you have an account (if you are a Lead), or for up to 30 days in our archives when you ask for data to be deleted. Additionally, we may retain User information to resolve disputes, enforce our policies, and to comply with the law.